Cancellation and Refund Policy

Effective Date: October 2026

This Cancellation and Refund Policy explains the terms applicable to cancellations, service termination and refunds for services provided by KAM Systems.

1. General Principle

KAM Systems provides professional consulting, marketing, technology, automation and implementation services.

Because many services involve time, planning, strategy, implementation, third-party software, advertising expenditure and customized work, refund eligibility may depend on the stage of the engagement and the specific service purchased.

The applicable proposal, quotation, invoice or service agreement may contain additional or different cancellation terms. Where such terms exist, they will apply to that engagement to the extent permitted by applicable law.

2. Free Strategy Calls

Where KAM Systems offers a free Growth Strategy Call, there is no service fee to refund.

If you need to cancel or reschedule the call, please contact us as soon as reasonably possible.

3. Paid Consultations

If KAM Systems offers a paid consultation or strategy service, the applicable invoice or booking terms will specify whether cancellation or rescheduling is permitted and within what period.

Where a refund is available, the applicable payment and refund terms will be communicated at the time of purchase.

4. Service Cancellation

Clients may request cancellation of ongoing services by providing written notice according to the applicable service agreement.

Cancellation of a service does not automatically cancel amounts that became due before the effective cancellation date.

5. Services Already Commenced

Where KAM Systems has already commenced work, including strategy, research, campaign planning, design, development, CRM setup, automation, content production, advertising setup or implementation, fees relating to completed or substantially completed work may be non-refundable, subject to the applicable agreement and applicable law.

6. Customized Services

Customized services may involve significant preparation and resource allocation before final delivery.

Once substantial work has commenced, cancellation may not entitle the client to a full refund.

Any refund, if applicable, will be determined based on:

7. Advertising Spend

Advertising budgets paid to platforms such as Google, Meta or other advertising networks are separate from KAM Systems' service fees.

Once advertising funds have been spent, committed or charged by the relevant advertising platform, KAM Systems cannot guarantee a refund of those amounts.

Any refund issued by an advertising platform is subject to that platform's own policies.

8. Third-Party Software and Services

KAM Systems may use or purchase third-party services on behalf of or for the benefit of a client.

Examples may include:

Refunds for such services are subject to the applicable third-party provider's terms.

KAM Systems cannot guarantee a refund for third-party charges that have already been incurred.

9. Client Delays

The client is responsible for providing required information, approvals, access credentials, content and other materials in a timely manner.

Delays caused by the client may affect project timelines.

Such delays do not automatically create an entitlement to a refund for services already reserved, performed or implemented.

10. Failed Campaign Performance

Marketing and advertising performance can vary due to numerous external factors.

A campaign not producing the expected number of leads, appointments or patients does not automatically create an entitlement to a refund unless a specific written performance guarantee has been expressly agreed.

KAM Systems does not guarantee a particular number of:

unless expressly agreed in writing.

11. Refund Request Process

Refund requests should be submitted in writing to:

Email: [email protected]

The request should include:

KAM Systems may review the request and determine eligibility according to the applicable agreement, service stage and applicable law.

12. Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.

The time taken for the funds to appear in the client's account may depend on the payment provider or financial institution.

3. Non-Refundable Costs

Unless otherwise agreed in writing, the following may be non-refundable once incurred:

This is subject to applicable law and the terms of the relevant service agreement.

14. Termination Due to Breach

KAM Systems may terminate or suspend services where a client:

Amounts already due may remain payable.

15. Exceptions Required by Law

Nothing in this Policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

16. Changes to This Policy

KAM Systems may update this Cancellation and Refund Policy from time to time.

The updated version will be published on this page with an updated effective date.

17. Contact

For cancellation and refund-related questions:

KAM Systems - Healthcare Growth and Automation Partner

Email: [email protected]

Website: kamsystems.in

Address: SBH Colony, Beside LB Nagar Metro Station, Hyderbad, Telangana, India - 500074.

Tel: +91 9912589346